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Privacy Policy

Effective Date: 17-10-2023


1. Introduction


This Privacy Policy outlines how VidyaVins Grocery (“we,” “us,” “our”) collects, uses, and protects your personal information when you use our grocery app and website (“the Service”). By using the Service, you consent to the practices described in this Privacy Policy.


2. Information We Collect


a. Information You Provide: When you register an account, place an order, or contact customer support, you may provide us with personal information such as your name, email address, phone number, and address.

b. Transaction Information: We collect information related to your orders, including the products you purchase, payment information, and delivery details.

c. Device Information: We may collect data about your device, including your device type, operating system, and unique identifiers.

d. Location Information: With your consent, we may collect information about your precise or approximate location through your device.

e. Cookies and Similar Technologies: We may use cookies and other tracking technologies to collect information about your browsing and usage patterns.


3. How We Use Your Information


We use your information for the following purposes:


a. Providing and Improving Services: To facilitate and improve your experience with VidyaVins Grocery, including order fulfillment and personalized content.

b. Customer Support: To respond to your inquiries and provide customer support.

c. Marketing and Promotions: To send you promotional offers, updates, and marketing communications. You can opt out at any time.

d. Analytics: To understand and analyze usage patterns, preferences, and trends to improve our Service.


4. Sharing of Information


We may share your information in the following circumstances:


a. Service Providers: We may share your information with third-party service providers who assist in delivering our Service, such as payment processors, delivery partners, and marketing partners.

b. Legal Compliance: We may disclose your information when required by law, regulation, or as necessary to protect our legal rights or respond to legal processes.


5. Security


We implement reasonable security measures to protect your information. However, no data transmission over the internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us.


6. Your Choices


You have the following choices regarding your personal information:


a. Access and Update: You may access and update your account information at any time.

b. Communication Preferences: You can opt out of receiving promotional communications from us.

c. Location Information: You can typically turn off location services on your device.

d. Delete Account: You can delete your account from Account section of the App. Account –> My Account –> Delete Account


7. Children’s Privacy


Our Service is not intended for individuals under the age of 18. We do not knowingly collect or maintain information from anyone under 18.


8. Changes to this Privacy Policy


We may update this Privacy Policy to reflect changes in our data practices. We will notify you of any material changes by posting the new policy on our website or app.


9. Contact Us


If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at support@vidyavins.com