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Refund and Returns Policy

Effective Date: 17-10-2023

1. Refund Policy

At VidyaVins Grocery, we want you to be completely satisfied with your purchases. If you are not satisfied with a product, we offer the following refund policy:

a. Incorrect, Damaged, or Defective Products:

If the product you received is incorrect, damaged, or defective, please contact our customer support team within 1 day of delivery. We will investigate the issue and provide a full refund or a replacement product, as appropriate.

b. Quality Concerns:

If you are not satisfied with the quality of a product you received, please contact us within 1 day of delivery. We will assess the issue and, if appropriate, provide a refund, replacement, or store credit.

c. Change of Mind:

We do not offer refunds for products due to a change of mind. However, you may be eligible for an exchange or store credit. Please contact us within 1 day of delivery for assistance.

2. Return Policy

a. Return Eligibility:

To be eligible for a return, your item must be in the same condition as when you received it, and it must be in its original packaging.

b. Non-Returnable Items:

Certain items, such as perishable goods, cannot be returned.

c. Return Process:

To initiate a return, please contact our customer support team within 1 day of delivery. We will guide you through the return process and provide instructions for returning the product.

d. Return Shipping:

Customers are responsible for the cost of returning items, except in cases of incorrect, damaged, or defective products.

3. Refund and Return Contact

If you have any questions or concerns regarding our refund and return policy or need to initiate a refund or return, please contact us at support@vidyavins.com

4. Changes to this Policy

We may update this Refund and Return Policy to reflect changes in our business practices. We will notify you of any material changes by posting the updated policy on our website or app.